Reference

Open your jagoanbet privacy choices

Your DANA, OVO, GoPay and QRIS details, device checks and account profile data are covered by this Privacy Policy before you enter Blackjack, Bingo or Fish Hunter rooms.

Account data useCookie controlPayment rail contextSupport request paths

Explore lobby Read FAQ

Explore how we handle account data

jagoanbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

A clear privacy flow helps you know what we ask for, why we ask for it and how you can request changes. When you open an account, we collect profile details, login records, device signals, wallet activity and communication history so we can run access checks,

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process account requests and protect your balance record. If you open your account from Surabaya, the same policy applies to your session as it does elsewhere in Indonesia. We do not sell your personal data. We share data only with service providers needed for account security,
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payment checks, customer help or legal requests. Access depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Check your privacy request channels

Fast contact matters when your name, phone number or wallet record needs a correction. We keep privacy requests separate from lobby questions so your case reaches the right queue. Use live chat for identity checks, WhatsApp for follow-up proof, or email when you need a written record of your request.

Team online

Live chat

Open live chat from the account menu between 09:00 and 23:00 WIB. We may ask you to confirm your registered phone number before we discuss profile data or wallet-linked records.

WhatsApp help

Send privacy questions through the WhatsApp contact shown after login. Keep screenshots limited to the field you want checked, such as a masked QRIS receipt or Account > Profile page.

Email record

Use email when you need a written trail for access, correction or deletion requests. Include your account ID, preferred contact channel and the exact data field you want us to review.

ACCOUNT CARE

Browse our privacy handling steps

Practical privacy control starts inside your account. We use login checks, session history and limited wallet references to confirm that a request comes from you.

Data we collect

We collect only the data needed to run your account flow: name, phone number, login time, device type, wallet activity and support messages. Game titles such as Aviator or Blackjack are logged as session activity.

Payment context

DANA, OVO, GoPay and QRIS records are used to match deposits, withdrawals and account ownership. We keep payment references limited to verification, balance history and dispute checks, not unrelated promotion targeting.

Cookie choices

Cookies remember language, login state and security prompts. You can clear them through your browser settings, then log in again to rebuild a fresh session on mobile or computer.

Account access

Use Account > Profile > Privacy to request a data check after login. If the request touches wallet history, we may ask for a masked receipt from DANA, OVO, GoPay or QRIS.

Retention period

We keep account and wallet records only as long as needed for service, security, dispute handling and lawful requests. Some session logs may be kept longer where transaction matching requires it.

Change requests

Ask us to correct a misspelled name, old phone number or wrong contact preference through chat, WhatsApp or email. We confirm identity first so another person cannot change your account details.

Discover answers on privacy requests

These answers focus only on privacy: what we collect, how we use it, how long we keep it and how you can contact us. For anything tied to your personal account, log in first so we can confirm the request belongs to you.

We collect your name, phone number, login records, device details, wallet references and support messages. This helps us confirm account ownership, manage session security and process requests linked to DANA, OVO, GoPay or QRIS.

We use payment data to match deposits, withdrawals, balance history and identity checks. DANA, OVO, GoPay and QRIS references are handled as account records, not sold or used outside service and security purposes.

Yes. Log in and contact us through live chat, WhatsApp or email with your account ID. We verify your identity before sharing account-related records, especially when wallet or transaction history is involved.

Go to Account > Profile > Privacy or contact support between 09:00 and 23:00 WIB. We may ask for a login confirmation or masked payment receipt before changing sensitive account details.

Cookies help remember language, login state and security prompts during your session. You can clear them in your browser settings, but you may need to log in again and confirm your device.

We keep records while needed for account service, security checks, dispute handling and lawful requests. Transaction-linked data may stay longer than general session data because it supports balance and wallet matching.

Contact us by live chat, WhatsApp or email and mark the message as a privacy complaint. Include your account ID, the data issue and your preferred reply channel so we can route it correctly.

Open your jagoanbet privacy choices

Check your privacy request channels

Live chat

WhatsApp help

Email record

Browse our privacy handling steps

Data we collect

Payment context

Cookie choices

Account access

Retention period

Change requests

Discover answers on privacy requests

01 What personal data does jagoanbet collect when I open an account?

02 How do you use my payment data in the Privacy Policy?

03 Can I ask to see the data you keep about me?

04 How do I correct a wrong phone number or profile detail?

05 Do cookies track my device after I leave?

06 How long do you keep account and wallet records?

07 Who should I contact for a privacy complaint?

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